Our page is divided into two - store where the prices are fixed and you purchase the specimens only by clicking the "buy" button, and auctions where the the specimen goes to the highest bidder. The single auction lasts one week.
Purchase made in the store or a win on the auction are tantamount to placing an order for bought/won items.
As the international shipping cost are high we give you 20 days to complete the order and we combine shipping. When you have finished your shopping you should go to `your basket` where you will find detiled information about items you have bought with their preices and combined shipping cost. You can either move from there directly to paypal or ask us to send you the invoice to your e-mail box. If you do not do that, we will send you the invoice automatically.
If the customer who won/bought the specimen(s) cannot fulfill their obligation without a good reason they will be banned from the service.
SpiriferMinerals.com is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a personalized service to you. We do not disclose your personal information through sale, trade, or rent to others.
We prefer PayPal as a payment method. We accept also Western Union and money wire to bank account. In case you can not use PayPal please contact us to get more information on alternative payment methods.
We send all the packages as priority registered mail by the Polish Postal Service, it does provide a tracking service to European countries and many countries outside of Europe. Countries where the tracking does not work include i.a. USA, Canada and Australia - the trackable shiping to those countries is possible on request, please contact us by email before completing the payment. The standard shipping takes maximum 2-3 weeks to the US, Japan, South America, Asia and Australia and 7-10 days to Europe.
Your specimens are packed as soon as we receive the payment and the parcels are sent at least once a week.
The basic insurance is included in the shipping price, unfortunately any additional insurances are not possible. However, if your specimen is damaged or lost (which happens very rarely) we ask for the pictures of it and refund the total amount (either asking you to send it back to us or not depanding on the damege.) Later we deal with the Polish Post, you are not involved in this process.
Shipping costs are added to the specimen price in your invoice.
We combine shipping.
If the item you received is damaged, or the content of your package does not correspond to your order, please inform us about it by e-mail, enclosing the pictures of the specimen - you will get a total refund or your loss will be compensated in other way that you choose.